o EMAIL me ASAP, if a package has not been shipped it can be canceled. But, once it has been shipped the cancellation will have to be treated as a return.
o How do I return an item?
§ Keystone Boutique will gladly accept returns that are made within 7 days of your USPS delivery date
§ Email me at Michelle@Keystoneboutique.com and I will get the return package out to you ASAP.
§ Returns (minus return shipping charges) will be processed as soon as possible after we receive it from our P.O Box.
§ Due to the nature of SALE, Moccasins, Weekly Specials and/or Daily Steals, these items are not eligible for return.
o Can I exchange my item for a different size/style?
§ We are only able to process an exchange that is made within 7 days of your USPS delivery date. Also, we allow items to be exchanged only if they are unwashed and unworn, and if we are still carrying the specific items. We cannot hold items until restocks arrive.
§ A return label (with the postage paid) will be emailed to you. It will be your responsibility to package the exchange in a water proof, sealed envelope.